Complaint & Spare Parts
Complaints & Spare Parts
If you discover a defect in your product within the guarantee or warranty period, please send us an e-mail with a photo of the defect and the invoice to: info@hotgotallhelp.com. We will process your request and get back to you as soon as possible.
In case of defective or lost buckles or spare parts please send a photo of the broken part as well as your shipping address to: info@ergobag.de. If in stock, we will send you the needed spare part by post free of charge (even outside the guarantee period and without proof of purchase). The spare parts are sent by letter post with Deutsche Post, therefore there is no tracking number. After dispatch, the delivery takes approx. 5-6 working days.